General

• Persons entering Badmintonworx acknowledge that activities undertaken on the premises may be exposed to certain risks, including but not limited to physical injury or harm. All entrants enter Badmintonworx at their own risk. Badmintonworx will not be liable for any injury, loss or damage suffered by any persons entering the premises.
• Please notify staff upon entry if you have a serious medical condition (heart condition(s), epilepsy, etc) or recovering from serious illness or injury.
• Smoking and the consumption of alcohol are not permitted at this facility.
• All rubbish is to be removed before leaving the court.
• Appropriate sporting attire including non-marking footwear must be worn at all times on court. Shirts must always be worn on and off the court.
• Persons entering Badmintonworx must always behave appropriately and follow the lawful directions of Badmintonworx at all times. Derogative comments, abusive language and inappropriate or disruptive behaviours will not be tolerated.
• Badmintonworx staff reserves the right to refuse or remove persons from the premises.

Rules for Court Hire

It is the responsibility of all customers to promptly vacate the court at the end of their booking time. Failure to do so will result in additional charges. Customers that only pay for one court and play on two will be charged for the second court.

Customers can extend their booking period for an additional charge if a court is available.

Cancellations & Refund Policy

Cancellations must be communicated to Badmintonworx at least 24 hours prior to the commencement of a court booking in order to receive a full refund or credit. Cancellations made with less than 24 hours’ notice of a court booking are non-refundable, and the full court hire fee will be charged. Customers who fail to cancel online via the booking website are ineligible for a refund or credit.

All refund requests will be reviewed on a case-by-case basis. Bonus credits are non-refundable nor transferrable.

Court Change:

PLEASE CHECK YOUR BOOKINGS AND COURT NUMBER BEFORE YOU PLAY!

Badmintonworx Centre reserves the rights to change the court booking arrangement under any circumstances.

Security Cameras

Security cameras operate within all Badmintonworx centres. All entrants acknowledge that they may be filmed.

Damage

If an entrant causes any damage to Badmintonworx property, facilities or equipment, they will be held responsible for all costs associated with the replacement and/or repairs to fix the damage as appropriate, as decided by the Badmintonworx team.

Personal Property

All entrants are responsible for their own property at all times. Badmintonworx does not accept any responsibility for any property that is stolen, lost or damaged at the venue.

Privacy Policy

Badmintonworx is strongly committed to protecting customer’s privacy. Customer information is only stored for booking and billing purposes. This information is only accessible by the Badmintonworx team and we will never share private information with a third party.

Conflict Resolution

Customers may contact Badmintonworx management if you feel that you have been unfairly treated at any of our Badmintonworx centres. For confidentiality please email norwest@badmintonworx.com.au.